Distributor: Muller & Phipps Pakistan (PVT) Limited
1st Floor Uzma Court
Main Clifton Road Block-8
Kehkashan
P.O. Box: 3880
Karachi 75600
Pakistan
Telephone
+92 21 35834471 -3
The following questions were asked most frequently to our Customer Service.
Package designs will be updated from time to time. If you have doubt on whether the product you are purchasing is real, please call our hotline at 1800-123-0123.
Read morePlease contact our customer care (1800 – 123 – 0123), you will be directed to trained staffs who will have the proper equipment and knowledge to check if your meter is functioning properly or not.
Read moreTo locate the serial number, please look at the back side of your blood glucose meter. Beside the barcode, you will see the letters ‘SN’. The seven digits that proceeds after ‘SN’ will be the serial number needed for the warranty card.
Read moreThe blood glucose meter itself is under a lifetime warranty, and the warranty is limited to replacement due to defects in parts or workmanship. Ascensia shall not be required to repair or replace any units which malfunction or are damaged due to abuse, accidents, alteration, misuse, neglect, maintenance by any party other than Ascensia or its authorized Distributor or failure to operate this instrument in accordance with instructions.
Read morePlease contact our customer care (1800 – 123 – 0123), you will be directed to our trained staffs who will have the tools and knowledge to teach you how to use the meter and its accessories.
Read morePlease note that the blood glucose meter will require battery. Refer to your user guide on the method of battery changing for your particular model.
Read moreReach us at khalid.rafiq@mulphico.pk.
In a rush? You can also reach us via telephone.
1st Floor Uzma Court
Main Clifton Road Block-8
Kehkashan
P.O. Box: 3880
Karachi 75600
Pakistan
+92 21 35834471 -3
Uzma Court, Main Clifton Road, Block-8, Kehkashan, Karachi-75600, Pakistan
©2025 Ascensia Diabetes Care Holdings AG. All rights reserved.
Ascensia, the Ascensia Diabetes Care logo, Contour, Microlet, Glucofacts, the No Coding logo, and Second-Chance are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ascensia Diabetes Care is under license. All other trademarks are the property of their respective owners.
©2025 Ascensia Diabetes Care Holdings AG. All rights reserved.
Ascensia, the Ascensia Diabetes Care logo, Contour, Microlet, Glucofacts, the No Coding logo, and Second-Chance are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ascensia Diabetes Care is under license. All other trademarks are the property of their respective owners.