Welcome to the Support Center

Here you will find answers to questions about using your blood glucose meter, the CONTOUR®DIABETES app, and much more.

 

Self Service Help Center

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Blood glucose diary

No diabetes app? Download our free PDF diary.

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Frequently Asked Questions (FAQs)

The following questions were asked most frequently to our Customer Service.

The package design of the product I am buying is different from how I previously remember it to be, is it a counterfeited item?

Package designs will be updated from time to time. If you have doubt on whether the product you are purchasing is real, please call our hotline at 1800-123-0123.

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I dropped my glucose meter, and I am worried that it may dysfunction. Where can I get it checked?

Please contact our customer care (1800 – 123 – 0123), you will be directed to trained staffs who will have the proper equipment and knowledge to check if your meter is functioning properly or not.

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I am trying to fill in the warranty card, and I do not know where to find the serial number.

To locate the serial number, please look at the back side of your blood glucose meter. Beside the barcode, you will see the letters ‘SN’. The seven digits that proceeds after ‘SN’ will be the serial number needed for the warranty card.

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I saw that the merchandise promotes lifetime warranty, does it mean anything that is broken will be replaced regardless of the duration of ownership?

The blood glucose meter itself is under a lifetime warranty, and the warranty is limited to replacement due to defects in parts or workmanship. Ascensia shall not be required to repair or replace any units which malfunction or are damaged due to abuse, accidents, alteration, misuse, neglect, maintenance by any party other than Ascensia or its authorized Distributor or failure to operate this instrument in accordance with instructions.

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I have just purchased Ascensia’ s new glucose meter, and do not know how to operate the meter.

Please contact our customer care (1800 – 123 – 0123), you will be directed to our trained staffs who will have the tools and knowledge to teach you how to use the meter and its accessories.

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The meter will not turn on, and there is no response when I press any of the buttons.

Please note that the blood glucose meter will require battery. Refer to your user guide on the method of battery changing for your particular model.

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Contact Options

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Reach us at khalid.rafiq@mulphico.pk. 

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In a rush? You can also reach us via telephone.

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Distributor: Muller & Phipps Pakistan (PVT) Limited

1st Floor Uzma Court
Main Clifton Road Block-8
Kehkashan
P.O. Box: 3880
Karachi 75600
Pakistan

Telephone

+92 21 35834471 -3

Email

khalid.rafiq@mulphico.pk

Web

www.mulphico.pk